Terms of service

Dalmorel Terms & Conditions

Welcome to Dalmorel. These Terms & Conditions apply to your use of our website,, content, and related services (collectively referred to as “Platform”). By accessing, browsing, purchasing from, or registering on Dalmorel.com (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Please review this page regularly, as any changes will be effective immediately once posted.

1. Company Information

Dalmorel Home Accessories & Gifts
Registered in Kuwait
Commercial Registration No.: 504162
Registered Address: Design District Kuwait, Shuwaikh industrial 2
Email: info@dalmorel.com
Phone/WhatsApp: +965-56563222
Operating Country: Kuwait
Governing Law: State of Kuwait (Law No. 20/2014 on Electronic Transactions & Consumer
Protection Law No. 39/2014)

2. Use of Website

You agree:

  • Not to misuse the Website for fraudulent, harmful, or illegal purposes.
  • Not to copy, reproduce, or commercially exploit any part of the Website without written consent.
  • Not to attempt unauthorized access, hacking, or disruption of the Website.
  • To provide accurate and updated details when creating an account.

Dalmorel reserves the right to:

  1. Amend these Terms & Conditions.
  2. Restrict or refuse access to the Website.
  3. Suspend or terminate user accounts.
  4. Modify, withdraw, or deactivate any part of the Website without notice.
  5. Cancel or refuse any order at our discretion.
  6. Reject returns that do not meet return policy criteria.
3. Intellectual Property

All content on this Website—including photographs, product descriptions, graphics, trademarks, logos, videos, designs, and layouts—is the exclusive property of Dalmorel or its licensors. It is protected under Kuwaiti and international copyright, trademark, and design laws.

You may not copy, reproduce, distribute, display, publish, or use this content commercially without written approval.

4. Privacy & Data Protection

Your personal data is handled in compliance with Kuwait’s Data Protection principles and global best practices. By using our Website, you consent to our collection, storage, and processing of your data.

To learn more, please refer to the Dalmorel Privacy Policy.

5. Account Security

You are responsible for maintaining the confidentiality of your login details. Any activity conducted through your account will be considered authorized by you.

If you suspect unauthorized access, you must contact Dalmorel immediately.

Prices, Payment & Order Acceptance
  • All prices are listed in Kuwaiti Dinar (KD).
  • Prices may change without prior notice but will not affect confirmed orders.
  • Accepted payment methods: KNET, Visa, Mastercard, Apple Pay, and Google Pay.
  • All payments are securely processed through encrypted gateways.
  • Order confirmation email acknowledges receipt but does not constitute acceptance.
  • Orders are accepted only after processing and dispatch confirmation.

Dalmorel reserves the right to cancel an order if:

  • The product is unavailable.
  • Payment issues occur.
  • Fraud or unusual account activity is detected.
  • Incorrect pricing/information was displayed.
7. Delivery Terms
  • Deliveries within Kuwait only.
  • Standard delivery time: next business day, depending on location and product category.
  • Delivery scheduling may be affected by public holidays, weather, or courier constraints.
  • The recipient (or authorized person) must be present to accept delivery.
  • Title and risk transfer to the customer upon delivery.
8. Return & Exchange Policy

Returns and exchanges are allowed under the following conditions:

Return Criteria

Return Criteria Conditions
Timeframe Within 14 days of purchase (per Law No. 39/2014)
Condition Unused, unopened, undamaged, in original packaging
Required Original invoice, tags, packaging, and accessories
Location Returns accepted only at Dalmorel Showroom

Non-Returnable Items:

  • Personalized or monogrammed products
  • Gift boxes with custom packaging
  • Fragrance, skincare, or cosmetic items
  • Sale, clearance, and promotional bundles (unless defective)

Defective or Wrong Items:

Must be reported within 2 business days of delivery with photos and proof of purchase.

9. Refunds
  • Refund method will match original payment method unless otherwise required by law.
  • Refund processing time: 10–15 business days.
  • Delivery and shipping charges are non-refundable unless the item was defective or incorrectly delivered.
  • Cash-on-delivery refunds will be issued via cheque or bank transfer.
10. Product Images & Descriptions

Images on the Website are for illustration purposes only. Colors and appearances may vary due to lighting, device resolutions, or finishes.

We aim to provide accurate product descriptions, but minor discrepancies may occur. Dalmorel is not liable for typographical or technical errors.

11. Promotions, Vouchers & Loyalty Points
  • Coupons and discount codes are valid only for specified items and within stated validity dates.
  • Only one promotion or discount code may be applied per order (unless otherwise stated).
  • Loyalty points, gift cards, or promotional codes are non-transferable and non-refundable.
12. Warranty & Product Authenticity
  • All branded and designer items are sourced authentically and safely through verified suppliers.
  • Warranty (if applicable) covers manufacturing defects only and excludes misuse, wear and tear, or physical damage.
13. Liability Limitation

Dalmorel is not liable for:

  • Losses due to improper product use.
  • Loss of revenue, goodwill, data, or business opportunity.
  • Delivery delays due to courier or external factors.
  • Website interruptions or technical issues.
14. Force Majeure

Dalmorel is not liable for failure or delay caused by events beyond control, including but not limited to: Natural disasters, epidemics, wars, supply chain disruptions, power failures, strikes, or cyber attacks.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of Kuwait. Any dispute shall be resolved exclusively in the courts of the State of Kuwait.

16. Communication & Notifications

By using the Website, you consent to receive communications via email, SMS, WhatsApp, or push notifications for order updates, customer service, or promotions. You may opt out at any time.

17. Severability

If any clause in this document is deemed invalid or unenforceable, the remaining clauses will continue to remain effective.

18. Contact Us

For returns, complaints, legal notices, or inquiries:

Email: info@dalmorel.com

Customer Service: +965 56563222

Showroom: Design District Kuwait, Shuwaikh Industrial 2

Thank you for shopping with Dalmorel — where elegance, gifting, and timeless home living come together.